 |
Shannon_Waits
|
- Full name:
- Shannon Waits
- Introduce Yourself:
- My broad experience as a Trainer and Training Director is grounded in years on the front line as a secretary, receptionist, administrative assistant and manager. This experience has given me a rather unique insight into understanding human relations, customer service and the value of effective leadership. I believe each person is uniquely gifted and through sharing our gifts we are able to influence those we meet. I am a native Mississippian and have lived in the Hattiesburg area with my family for the past 24 years.
- Speaker Type:
- Motivational Speakers
- Zip:
- xxxxx
- Address:
- I'll tell you later
- Degrees, Licences:
- I'll tell you later
- Speaking since:
- January 2001
- Fees range from:
- $0-$1000
- Bio:
- I have worked in the service business since 1991. My experience has taught me that service is truly the core of success in the business world. An outstanding product that lacks outstanding service is defective. What I find to be most interesting is that we are naturally born to serve! Why then, is serving where organizations begin their fall into the world of mediocrity. Let's face it, a mediocre business equals a mediocre result or a mediocre bottom line. Throughout the past 15 years I have worked the front line, as an administrative assistant, manager, trainer, and currently I serve as Director of Training for a multi-specialty healthcare facility. For today's fast changing work environment the new good is GREAT! Great begins with attitude and attitude begins with self. My goal is to help others discover their unique greatness. And to understand how that greatness impacts their world.
- Sense of Humor:
- I'll tell you later
- Interests:
- I'll tell you later
- In my own words:
- I'll tell you later
- Major Topics:
- Christian Speakers, Leadership and Success, Motivational Speakers
- Minor Topics:
- Attitude, Communication Skills, Customer Service, Management, Organizational Skills, Self Esteem, Stress Management, Team Building, Time Management, Training, Women's Issues, Youth
- Specializes:
- Churches, Healthcare Facilities, Keynotes, Seminars, Womens Groups, Youth Groups
- If Other Explain:
- I'll tell you later
- List your topics:
-
-Transforming Customer Service as Manager, Mentor & Motivator Managers wear many hats! This interactive program identifies three specific hats and how each affects the customer service reality in the work world.
-Challenging Encounters This program introduces a seven step process for handling challenging encounters in a professional and successful way.
-Four Facts about Attitude Participants will learn how to overcome three negative mind-sets, how to adjust their attitude, and a five step process for maintaining a positive attitude.
-Set It & Get It Participants discover an easy way to understand and successfully set and achieve goals
-Telephone Service Participants learn the value of their telephone tone, technical skills, and message management. Through interactive discussion participants discover the importance of professionalism on the telephone.
-The Toolbox Participants discover how to evaluate and create a "win" adjustment for improved self-esteem
- Testimonials Page :
- Encouraging, motivational, entertaining, informative, and life changing are words participants use to describe their experience with Shannon Waits
- Clients List:
-
-Hattiesburg Clinic
-HubHealth of MS
-IAAP MS Division
-United Methodist Church
-Parents for Drug Free Youth - Laurel
-MGMA of MS
- Views: 399
- Block member
Comments
Add comment