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Leadership & Success
Fees: $3,000-$5,000
Medford, OR
mike@osoriogroup.com
541-227-8381
Speaking Since:
January 2008
Willing to Travel:
Throughout the World
Nearest Major City:
Medford, OR USA
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Mini Bio:
Mike Osorio is a high-energy, motivational public speaker, leader, business developer, coach, and individual & team talent manager.
An experienced retail executive leader, he has enjoyed a 25 year executive retail career in department stores, duty-free, and specialty food/gift retail including such notable retailers as Macy's, Gottschalks, DFS, and Harry & David.
Mike combined his accomplished retail career with his passion for individual and organizational talent development by launching Osorio Group, his vehicle for public speaking, consulting and coaching. Mike's ambitious goal is to dramatically improve the consumer's perception of brand and retailer quality and service, by developing key leaders and sales professionals.
With more than 25 years of experience in retailing, Mike Osorio is one of the retail industry's most relevant and innovative speakers. He strives to give you that "Passion for Action" toward your goals and success. Mike provides practical solutions to issues you confront every day in your stores and with your brands. Mike's exciting, dynamic presentation style has earned him the reputation as a highly desirable speaker and presenter.
Mike's passion for truly understanding the company and industry he's addressing, along with his trademark, Dare to be Contagious!™, approach is unparalleled in the speaking industry. Due to his depth of corporate and field experience, Mike is perceived as an industry insider to even the most discriminating listeners!
Holds the following degrees, licences and certifications:
-BS in Marketing, Santa Clara University
Primary Speaking Topics include:
-Corporate Speaker
-Motivational Speakers
-Leadership and Success
Available to Speak on the following topics:
-Attitude
-Branding
-Business Communication
-Business Trends
-Change
-Creativity
-Consumer Behavior
-Customer Service
-Employee Retention
-Leadership
-Retailing
-Team Building
Available for all types of events including:
-Corporate Function
-Corporate Training
-Convention
-Keynotes
-Seminars
-Team Building
Speaking topics:
Beauty, Passion, Love
Powerful words, powerful meanings and powerful strategies to boost profits and people!
After 25 years of successfully leading retail organizations with passion and love, Mike Osorio is ready to help you ignite sales and profits, inspire your workforce, develop and retain the best talent, and ensure a customer experience that exceeds expectations.
This high-energy program can be tailored to either leaders (conferences, strategic planning meetings) or to front line staff (product knowledge meetings, sales training) involving the audience from start to finish. Whether as a keynote speech, breakout session, or a half to full day program, your team will leave with tactics and strategies that they can put to work immediately – boosting profits and people!
What can you expect from Beauty, Passion, Love?
• Discover how experiencing beauty allows you to connect passionately to your goals
• Rediscover your passion for your product, your brand, your business
• Learn to connect product passion to selling passion
• Hear why leaders should want to be liked, and what it takes to be liked
• Discover why passion and love belong in the business world
• And much, much, more!
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Passion for Action
Stop Dreaming and Start Doing
Mike brings audiences breakthrough strategies, tips and techniques to take you from wanting, learning, hoping, and dreaming to consistent achievement and success. You can have it all!
The methods Mike shares are gleaned from 25 years of professional retail leadership experience, combined with significant research featuring some of the leading names in personal productivity. These methods will dramatically change how you perceive your current limitations and give you an edge on the pursuit of great achievements.
With Passion for Action
• Rid yourself of defeatist attitudes. Power through periods of self-doubt and low energy.
• Go from overwhelmed to overachiever!
• Ideas, preparation, knowledge… all worthless without the power of action.
• Learn how real happiness stems from taking action in line with your character and values.
• Includes a powerful, easy to understand and implement goal setting program.
• And so much more!
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Accelerating Comp Sales
25 Ways to Increased Sales & Profits with More Traffic, More Conversion, and More Value per Transaction
Fresh off his 25 year tour of rocking the retail world, Mike Osorio is uniquely qualified to teach you and your teams the secrets of accelerating your comp sales!
Whether your current comps are positive or negative, you need to know and utilize the 25 techniques in Accelerating Comp Sales to ensure positive comps for months, quarters, and years to come!
In this high-energy, participatory program, Mike will show you and your team how to harness the POWER they have to increase sales and profits.
In Accelerating Comp Sales
• Learn the only means to increase comp sales: Traffic, conversion, and value per transaction.
• 8 ways to Create and drive More Traffic!
• 10 ways to Turn up the Volume on Conversion!
• 7 ways to Amplify the Value of each Transaction!
• Plus, 3 bonus techniques!
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Unleashing your Champions
Finding and Keeping the “Franchise Players”
25 years as a retail leader has taught Mike how to identify and retain the key top performers who inspire, energize, and lead groups and entire organizations to long-term success. He calls these key players “Champions”. Now, Mike brings to your organization the tools and techniques for you to find and unleash your champions!
Highlights from Unleashing your Champions
• The 4 characteristics of true Champions
• Why top performance does not always mean “Champion”
• Learn how your leadership style affects the development of Champions
• Why “high maintenance” may not be a bad thing
• When to provide feedback and coaching, and when to get out of the way
• And more!
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Contagious Customer Service
Taking the Lip Service out of Customer Service
In this program, Mike teaches audiences how to inspire employees to deliver customer experiences that create raving fans. His key premise is that in order to deliver positively contagious service, you must first have a positively contagious working environment for your employees. In today’s web 2.0 world, customer experiences are broadcast in real time, potentially to millions through the viral nature of online social media. In this environment, it has never been more critical for you to ensure all customer touch points yield positive experiences. Don’t give customer service “lip service”. Let Mike bring you ready-to-implement methods for turning your team on to how to turn your customers on.
In Contagious Customer Service
• Learn how to develop an engaged, customer-centric culture
• Inspire your team’s passion for your product or service
• Turn product passion into selling passion
• Learn to utilize today’s web 2.0 tools to your (and your customers’) advantage
• And more!
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